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CUSTOMER RELATIONS

ORDERING INFORMATION

How to Order
Thank you for taking the time to learn about Hug Life and our mission. To order, please navigate through our online store via the main category menu (MEN, WOMENS, KIDS, NEW, SALE) where you can browse the merchandise available. There are a number of different departments to shop ranging from yoga, fitness, lifestyle and children’s clothing (with many others to come!) Once you have found the item you wish to purchase, select the color and size. If you need help with sizing or colors, there is a link for color swatches and a sizing chart on the lower right hand side of the screen. Now, select the “add to cart” link. You are now in your online shopping cart; you can update quantities, delete or add items, and checkout. Once you select the checkout link you are automatically directed to a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Now you are able to enter your shipping, billing and credit card information. If you encounter any problems, please contact the customer care department at contact@huglifeinc.com, and we will do everything to ensure that you are satisfied with your purchase.

Shipping & Handling
Depending on where you are located in the United States, Hug Life will use either UPS Ground or USPS. Within the continental United States, UPS ground shipping is 5-7 business days. Unfortunately UPS does not offer Saturday or Sunday delivery, and UPS is unable to ship to P.O. boxes. We try to ship all orders within 2 business days of receipt; however, if an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone).

International Shipping
Hug Life Inc will not be held liable for any customs charges, duties or taxes associated with international shipments. These fees are collected by the receiving country’s customs agencies and are out of the control of be present. It is our policy that no refunds will be given for deliveries refused for any reason.

Tracking
When you place an order at be present, you will receive an order confirmation via email. If you need a tracking number, contact the customer service at contact@huglifeinc.com.

Sales Tax
Hug Life, inc. is required by law to collect sales tax on orders shipped to California.

Back Orders & Out of Stock
Hug Life strives to keep all quantities updated on the website, however, sometimes items listed on the website are out of stock or on back order. If we receive an order with an out of stock item, a be present team member will be in contact with you within 2 business days to advise you of the possible in stock date and request a confirmation for a back-order, an exchange or a refund.

CONDITIONS OF USE

User Accounts

Any information you provide when you sign up for an account at Hug Life will be securely stored on our server. This information will never be disclosed to any third parties and will be used to provide convenience to our returning customers. We may use your email or phone number to contact you in case of any order or shipping concerns.

Links

Any links to other web pages found on our site are the property of their respective owners and not of Topo Ranch. We do not take any responsibility for any of the content or practices of these websites.

Copyright and Trademark

Unless otherwise noted, any material on HugLifeinc.com including, images, graphics, designs, text, and video, along with any other intellectual property such as copyrights or trademarks are owned and licensed by Hug Life Inc or their respective companies. Our content is intended for personal use only and may not be reproduced, republished, modified, distributed, or sold in any way. We do not grant any express or implied right to anyone for any patents, copyrights, trademarks, or trade secrets.

Changes to Our Privacy Policy

We reserve the right to update or change our privacy policy at any time. Your account information is subject to the terms of this policy so check back occasionally for any changes.

Contact

You may contact us at any time if you have any questions regarding this policy. Send our ranch hands an email at contact@huglifeinc.com and we will get back to you as soon as we can.

PRIVACY NOTICE
Privacy
Website Security
HugLifeInc.com utilizes a GeoTrust SSL certificate assuring that all information that is entered is encrypted and can not be accessed by any outsider. All transactions are 100% secure. In addition our website is hacker safe with daily periodic test to ensure 100% security. You can be fully assured that none of the provided information will be sold or imparted for trade or sale. Our customer’s satisfaction and security is our top priority. For more information on our websites security, please feel free to contact us at contact@huglifeinc.com.

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